How we handle your information and keep your commission details secure

Updated 2026-06-29

This policy explains what information we collect, how it is used, and how we protect your details while handling commissioned art requests.

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Information we collect

Personal information

Name and email address (required for commission quotes)
Discord, Twitter (X), Telegram or Instagram handle (optional, for easier communication)
Payment information (processed securely through third-party providers)
Commission details, reference images and artwork preferences

Automatically collected information

IP address and browser information
Website usage data through analytics (only after you accept cookies)
Cookies for website functionality and analytics

How we use your information

Primary uses

Process and fulfil your art commission requests
Communicate about your projects and provide customer support
Send project updates and delivery notifications
Process payments securely

Secondary uses

Improve our website and services
Analyse website traffic and user behaviour
Send occasional newsletters (with your consent)
Comply with legal obligations

Information sharing

We DO NOT sell your personal information to third parties. We only share data with:

Service providers

Payment processors (PayPal, Stripe) for secure transactions
Email service providers for communication
Analytics services (Google Analytics) for website improvement
Legal authorities if required by law

Data security

Security measures

SSL encryption for all data transmission
Secure cloud storage for commission files
Regular security updates and monitoring
Limited access to personal information

Data retention

Commission details kept for 2 years for support purposes
Artwork files stored securely for potential revisions
Email communications retained as needed for business records
You can request data deletion at any time

Cookies and tracking

Types of cookies we use

Essential cookies for website functionality
Analytics cookies to understand website usage (optional)
Marketing cookies for social media integration (optional)
You can control cookies through your browser settings and our cookie notice

Third-party services

Google Analytics for website analytics
Facebook Pixel for marketing insights
TikTok Pixel for social media marketing
Reddit Pixel for advertising analytics
Twitter Pixel for conversion tracking
Tawk.to for customer support chat

Your rights

You have the right to

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal data
Opt out of marketing communications
Data portability (receive your data in a usable format)

Children's privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent and believe your child has provided us with personal information, please contact us immediately. Adult (NSFW) commissions are strictly for clients aged 18 and over.

International users

We welcome clients from around the world. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information regardless of where it is processed.

Changes to this policy

We may update this privacy policy from time to time. When we do, we'll post the updated policy on this page and update the "Last updated" date above. For significant changes, we'll notify you via email or through a prominent notice on our website.

Contact

For any privacy questions, please contact hello@myfurryrefsheet.com.

Last updated: 2026-06-29

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